bitbingo Privacy Policy

01 Introduction

bitbingo ("we," "us," "our") operates the online gaming platform accessible at bitbingo.org. We are committed to protecting the privacy and personal data of all individuals who interact with our platform, in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and other applicable data protection laws.

This Privacy Policy describes how bitbingo collects, uses, stores, shares, and protects your personal data when you register an account, make deposits or withdrawals, participate in games, contact our support team, or otherwise interact with the bitbingo platform. It also explains the rights you have in relation to your personal data and how you can exercise those rights.

We encourage you to read this policy carefully. If you have any questions about how bitbingo handles your personal data, please contact our Data Privacy Officer using the details provided in Section 14.

02 Data Controller

For the purposes of applicable data protection law, bitbingo is the data controller responsible for your personal data collected through the bitbingo.org platform. As data controller, bitbingo determines the purposes and means of processing your personal data.

bitbingo has appointed a Data Privacy Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. You may contact the DPO at the email address provided in Section 14 of this policy.

03 Data We Collect

bitbingo collects personal data from you in the following categories, depending on how you interact with the platform:

bitbingo does not intentionally collect sensitive personal data (such as health information, religious beliefs, or political opinions) unless specifically required for responsible gaming compliance purposes, in which case your explicit consent will be obtained.

04 How We Use Your Data

bitbingo uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your bitbingo player account, including verifying your identity and age (21+ requirement) during registration and KYC processes.
• Service delivery: To provide access to games, process deposits and withdrawals, credit bonuses, and deliver all platform features and services you use on bitbingo.
• Regulatory compliance: To comply with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and other legal and regulatory obligations applicable to online gaming operators in the Philippines.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the bitbingo platform.
• Responsible gaming: To monitor gaming behavior, identify signs of problem gambling, enforce self-exclusion requests, and apply deposit or session limits set by you or required by regulation.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance through our 24/7 support team.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You may opt out at any time.
• Platform improvement: To analyze usage patterns, improve game performance, optimize the user interface, and develop new features based on how Filipino players use the bitbingo platform.

05 Legal Basis for Processing

bitbingo processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your bitbingo account, process transactions, and deliver gaming services.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, KYC requirements, and gaming regulatory obligations.
• Legitimate interests: Processing necessary for bitbingo's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06 Data Sharing & Disclosure

bitbingo does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers require certain personal and financial data to process your deposits and withdrawals securely.
• Identity verification providers: Third-party KYC and age verification services that assist bitbingo in verifying player identities and complying with regulatory requirements.
• Technology and hosting providers: Cloud hosting, server infrastructure, and platform technology providers who process data on our behalf under strict data processing agreements.
• Fraud prevention and security services: Specialist providers who help bitbingo detect and prevent fraudulent activity, money laundering, and unauthorized access.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory directive, bitbingo may disclose personal data to government agencies, law enforcement bodies, or gaming regulators in the Philippines.
• Professional advisers: Legal counsel, auditors, and compliance consultants who are bound by professional confidentiality obligations.

All third-party service providers who process personal data on behalf of bitbingo are required to implement appropriate technical and organizational security measures and are prohibited from using your data for any purpose other than the specific service they provide to bitbingo.

07 Cookies & Tracking Technologies

bitbingo uses cookies and similar tracking technologies to enhance your experience on the platform. The following types of cookies may be used:

• Strictly necessary cookies: Essential for the platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, display options, and game lobby filters to provide a more personalized experience.
• Analytics cookies: Help bitbingo understand how players use the platform — which games are most popular, where players encounter issues, and how navigation flows can be improved. Data collected is aggregated and anonymized where possible.
• Marketing cookies: Used only where you have consented, to deliver relevant promotional content within the bitbingo platform. bitbingo does not use marketing cookies to track you across unrelated third-party websites.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the bitbingo platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

08 Data Retention

bitbingo retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your account's active status plus a minimum of 5 years following account closure, in compliance with AML and gaming regulatory requirements.
• Transaction records: Financial transaction data is retained for a minimum of 5 years from the date of the transaction, as required by Philippine AML regulations.
• KYC documents: Identity verification documents are retained for a minimum of 5 years following account closure or the last transaction, whichever is later.
• Support communications: Customer support records are retained for 3 years from the date of the interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications, after which your data will be suppressed from marketing lists.
• Technical and usage data: Aggregated and anonymized analytics data may be retained indefinitely. Identifiable technical data is retained for up to 12 months.

When personal data is no longer required, bitbingo will securely delete or anonymize it in accordance with our data disposal procedures.

09 Your Data Rights

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in relation to your personal data held by bitbingo:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data bitbingo holds about you, along with information about how it is being processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through your bitbingo account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bitbingo's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to bitbingo's overriding legal or regulatory obligations.
• Right to data portability: Where technically feasible, you may request that bitbingo provide your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to lodge a complaint: If you believe bitbingo has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Privacy Officer at the email address in Section 14. bitbingo will respond to all verified data rights requests within 30 days of receipt.

10 Data Security

bitbingo implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the bitbingo platform.
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and financial information.
• Role-based access controls ensuring that only authorized personnel can access personal data, on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the bitbingo platform and infrastructure.
• Intrusion detection and prevention systems monitoring for unauthorized access attempts.
• Secure data backup procedures and disaster recovery protocols.
• Staff training on data protection obligations and security best practices.

While bitbingo takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bitbingo will notify you and the National Privacy Commission in accordance with applicable breach notification requirements.

11 Children's Privacy

The bitbingo platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. bitbingo does not knowingly collect personal data from individuals under the age of 21.

Age verification is a mandatory step in the bitbingo registration process. If bitbingo discovers that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be deleted, and any funds will be handled in accordance with applicable regulatory requirements.

If you believe that a minor has registered an account on the bitbingo platform, please contact our support team immediately at the contact details provided in Section 14.

12 International Data Transfers

bitbingo primarily processes and stores personal data within the Philippines. In some cases, personal data may be transferred to or accessed by service providers located in other countries — for example, cloud infrastructure providers or specialist security services.

Where personal data is transferred outside the Philippines, bitbingo ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses that meet the standards required by the National Privacy Commission. bitbingo will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards.

13 Updates to This Privacy Policy

bitbingo may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, bitbingo will notify registered players via email or an in-platform notification at least 7 days before the changes take effect, where practicable.

The "Last Updated" date at the top of this policy indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how bitbingo protects your personal data. Your continued use of the bitbingo platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bitbingo handles your personal data, please contact our Data Privacy Officer:

• Data Privacy Officer Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the bitbingo platform
• Response time: We aim to respond to all privacy-related enquiries within 5 business days, and data rights requests within 30 days.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. For more information on your rights under Philippine data privacy law, visit the NPC's official resources.

For responsible gaming support and self-exclusion tools, please visit our Responsible Gaming page. For the full terms governing your use of the bitbingo platform, see our Terms & Conditions.